Please allow 5-15 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as we can. Once the order has shipped, please allow 7-14 business days in Canada and United States.
Change of Address
We are not able to change a shipping address after an order has been processed. Additionally, we are unable to redirect a delivery once it has shipped out.
Refused Package/Wrong Address
In the event that an order is sent back to us due to the package being refused or undeliverable for any reason, you will be charged the return shipping fee. Once the package is in our possession, we will contact you to determine how you would like to proceed.
Shipping Delays
Some delays in shipping may occur due to unforeseen circumstances. We are not responsible for any shipping delays.
Taxes and Duties
Taxes are determined at time of checkout depending on the destination of the package.
You will be charged according to your provincial tax rate shown at time of checkout. There are no additional taxes or duties charged to you upon delivery from our side as the price communicated through your quote would be the official price from Jerk Dogs. If you are charged over the border duties once the package has arrived, we are not responsible as this is a charge from your government, not our company.
International Shipping Rates
All shipping fees are non-refundable. Shipping times are estimated and start from the date the order has been shipped out. Please use a valid street address, as we cannot ship to PO or APO boxes. Please note, order modifications cannot be made after the order has been shipped.
Customs, Duties & Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by Canadian law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of Canadian law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you have any further questions contact us at jerkdogsto@gmail.com.
